Our contact options

Our customer service is available by phone from Monday to Friday from 8 a.m. to 5 p.m. To help you more efficiently, we use an options menu. If you want information in English? Press 0.

Consumers: 088 008 7447

Business customers: 088 008 7477

Calling from abroad

If you want to call us from abroad, please call one of the following numbers: +31 88 008 74 70 or +31 598 69 33 30.

Unfortunately, it sometimes happens that we cannot be reached via a mobile phone. In that case, please try using a landline phone. You can, of course, also send us an e-mail.

If you call from abroad via internet (e.g. Skype or VOIP), you may not be able to reach us because of technical reasons.

You can ask your questions via e-mail by using the contact form. We will strive to answer your e-mail within 3 working days.

You are welcome to visit 1 of our testing stations or offices in Veendam and Zoetermeer. These are open on working days from 8 a.m. to 5 p.m. The locations are closed on public holidays. 

Testing stations

There are 16 testing stations located throughout the Netherlands. The inspection stations offer testing, inspections of your vehicle and certain counter services.

Offices

At our offices in Veendam and Zoetermeer and at testing station Den Bosch, we offer various counter services.

Veendam office
Skagerrak 10
9642 CZ Veendam

Zoetermeer office
Europaweg 205
2711 ER Zoetermeer

Telephone

You can contact the department Exceptional Transport by telephone from Monday to Friday from 8.00 a.m. to 17.00 p.m. on telephone number +31 (0)79 345 81 34.

• For malfunctions in online applications: +31 (0)598 69 33 69
• For other questions: +31 (0)598 39 33 30

Email

General questions about exceptional transport to [email protected]

You can contact the department concerning type approvals by e-mail. Or by telephone on the telephone number +31 (0)79 345 83 02.

• E-mail to Designation and Surveillance
• E-mail to Technical Services and test center Lelystad
• E-mail to Certification