Disagreement with the PTI approval
Perhaps you doubt that it was justified for your vehicle to pass the PTI inspection. Or you purchased a vehicle with a valid PTI but have now found defects on the vehicle. In that case, you can raise your concerns with us or file an objection. Lodging an objection may incur a fee.
What we do with your report
We keep records of all reports concerning every garage that is PTI-approved. The RDW can use your report and the reports of other people when the RDW inspects approved garages. If you would like to learn more about how we handle your data, please consult our privacy policy. If you have doubts as to whether something is a PTI requirement or not, please consult the website with PTI regulations.
The RDW appreciates it if you make a report.
You can also take the following actions:
- Report the matter to the garage’s industry organisation (if the garage is affiliated with an industry organisation).
- Seek assistance through your legal expenses insurance (if you have such insurance).
- Report the matter to the Netherlands Authority for Consumers and Markets (ACM). The ACM has a dedicated website for this purpose: www.consuwijzer.nl.
Conditions for lodging an objection
- We do not process objections to inspections that were performed more than 1 year ago.
- You can only file an objection against the last PTI approval of your vehicle.
- Those parts of the vehicle that you want to be reviewed now, must not have been repaired between the time of approval and the time of assessment. But if, for example, you want to have your corrosion damage assessed, replacing your tyres in the meantime is fine.
- The RDW only looks at the PTI requirements when assessing whether the inspection was performed properly. Are you unsure whether something is a requirement for the PTI? Please consult the website with PTI requirements.
- The RDW specialist must be able to determine whether the vehicle could have satisfied the inspection requirements at the PTI inspection. If the objection concerns parts that are easy to replace and/or are subject to wear and tear (for example: tyres, lights, seatbelts, wheel bearings, brake pads), it is not always possible for us to give an opinion about the condition of the vehicle at the time of the inspection.
How to file an objection
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Report doubts about PTI approval
File an objection with us via the ‘Filing an objection to an approval’ button.
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An RDW employee will contact you to discuss the next steps.
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We will invite the PTI inspector and the owner of the PTI garage to attend the reinspection of the vehicle.
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The RDW will determine the reinspection location. Usually this will be an RDW inspection station near the site where the PTI inspection was performed. You are responsible for ensuring that the vehicle is brought to and removed from the reinspection location (for example, on a trailer if the vehicle cannot be driven).
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You will receive a report from the RDW in which the RDW gives an opinion as to whether or not the PTI approval is justified.