Disagreement with the result of the inspection
If your vehicle has been rejected for the PTI and you disagree, you can object. An employee of the RDW will check whether the rejection is justified or unjustified. You can only object immediately during the inspection.
- You can object to a rejection if you have received the PTI report. If the garage refuses to issue a PTI report, you can file a complaint against the company with the RDW.
- You immediately report to the PTI inspector that you do not agree with the rejection.
- Complete the section at the bottom left of the PTI report.
- The PTI inspector will immediately contact RDW.
- An RDW employee will come to the garage and check whether the rejection is justified.
- If the rejection is unjustified, the garage will pay the costs. If the rejection is justified, you will need to pay the costs.
Omschrijving Klacht / Herkeuring in beroep €46,00
Do not move or repairYou may no longer move your vehicle. No repairs may be performed on the vehicle. If you object later and the vehicle has been moved or repaired, objecting is no longer possible.
Disagreement with the approval
Are you in doubt as to whether your vehicle has rightly been approved during the PTI inspection? Have you purchased a used vehicle with a valid PTI, but that vehicle now shows defects? These are your options:
- You report your doubts about the PTI approval to the RDW.
- You initiate a formal objection procedure, in which you have the RDW assess whether the approval was justified. This involves costs.
If you are in doubt as to whether or not something is a PTI inspection requirement, please visit the website with PTI legislation.
The RDW appreciates it if you submit a report. You can also do the following:
- Report the matter to the industry organisation of the garage (if it is a member of an industry organisation).
- Engage your legal assistance insurance (if you have one).
- Report the matter to the Netherlands Authority for Consumers & Markets [Autoriteit Consument en Markt (ACM)]. The ACM has a special website for this purpose: www.consuwijzer.nl.
Formal appeal procedure
Formal objection procedure
If you want to initiate a formal objection procedure, please pay attention to the following:
- The longer ago the inspection was performed, the more difficult it is for the RDW to determine whether the vehicle has been incorrectly approved. Therefore, the RDW does not accept objection procedures for inspections that took place more than one year ago.
- You can only object to the latest PTI approval of your vehicle.
- Between the time of approval and the time of the investigation, the parts of the vehicle you wish to have assessed may not have been repaired. So if, for example, you want to have rust damage assessed, it is no problem to change your tyres. The RDW will assess the vehicle based on the condition it was in at the time of approval.
- When assessing whether the inspection was performed correctly, the RDW only considers the PTI requirements. If you are in doubt as to whether or not something is a PTI inspection requirement, please visit the website with PTI inspection requirements.
- The RDW expert must also be able to prove that the inspection was not performed correctly at the time. If the disputed parts are easily replaceable and/or subject to wear and tear, the RDW will not be able to prove that the original inspection was not performed correctly. Examples thereof include: tyres, lights, safety-belts, wheel bearings, brake pad.
Omschrijving Klacht / Herkeuring in beroep €46,00
About the re-inspection
- The RDW will invite the PTI inspector and the owner of the PTI garage for the re-inspection.
- The RDW will determine the location of the re-inspection. This usually takes place at an RDW inspection station in the vicinity of the location of the original inspection. It is your responsibility to ensure that the vehicle arrives at and is removed from the location of the re-inspection (on a trailer if necessary).
- You do not need to possess the actual PTI report. We can see the inspection in our administration. All we do is prepare an official report in which the RDW gives an opinion as to whether the original PTI approval was justified.
What the RDW does not do
- arrange for the repair of your vehicle.
- mediate between the complainant and the company
- issuing the approval. arrange reimbursement, indemnification, etc.
Approval indeed unjustified
If it turns out that the approval originally issued was unjustified, the approval will lapse and you will no longer be allowed to drive your vehicle.
In such a case, you are responsible for:
- suspending the vehicle (this can be done at the counter of the inspection station)
- then have the vehicle repaired and re-inspected, or
- if necessary, have it scrapped at an RDW-approved scrapyard.
The RDW keeps a score for each approved company and each inspector: if the inspections are performed as they should be, bonus points are awarded. If inspections are not performed properly, the inspector and/or the company will receive penalty points. If the allowed number of penalty points is exceeded, the RDW will impose sanctions. If it turns out that the original approval was unjustified, then the company and the inspector will receive the penalty points pertaining to the established fact according to this system.
This type of objection procedure is often filed because someone has bought a used car (with PTI approval), which later turns out to have many defects. If the appeal case shows that the approval originally issued was not justified, the vehicle owner will receive evidence thereof (an Official Report). With this evidence, the vehicle owner can choose to initiate civil proceedings against the person/firm who sold him/her the vehicle. Obviously, the RDW has no influence on the outcome of these proceedings.
Initiating an objection procedure
Objection procedure form
If you wish to initiate a formal objection procedure, an RDW employee will contact you shortly after we have received your request.